Human touch in a “contactless” world

Human touch in a “contactless” world

Covid-19 has swiftly turned ‘social distancing’ into the phrase for us all to live by. And even when the global pandemic has been fully understood and controlled, it will to some degree have changed our attitudes to what normal contact should look like. We can see...
Brand News: Tokyo Frenzy

Brand News: Tokyo Frenzy

Getting Tokyo in shape for the Olympics may have become less urgent with the delay to 2021, but Shibuya will continue to rejuvenate at breakneck speed. A flurry of recent developments is all part of the effort to safeguard its position as Japan’s top shopping...
China and nostalgia: both evolving

China and nostalgia: both evolving

In the past few years, Chinese nationalism and pride have grown to such an extent that many domestic brands are now perceived to be on a par with foreign ones. This is a significant shift versus a decade ago when Chinese consumers were reluctant to purchase anything...
Everyday objects: Hot Water

Everyday objects: Hot Water

If there is one thing that a visitor to China will notice, it is the nation’s obsession with hot water. The default at every restaurant or café is to serve water that is piping hot. Either that, or boiled water cooled to room temperature. There is a strong historical...
Preparing for the Past

Preparing for the Past

During a visit to Daikin’s Innovation Centre in Osaka, I came across a beautiful, brown, wood-effect air-conditioning unit from the 1960s or 70s (I am too young to tell the difference, more of which later). Upon my suggestion to the Innovation Director that a relaunch...